Industry watchers and pundits all agree that in the cloud-versuspremises PBX debate, the cloud has won. Cloud-based “as a service” solutions are taking off as companies look to the cloud for their unified communications (UC), collaboration, and contact centre needs.
Organisations of all sizes and across all verticals are choosing cloud-based unified communications—also known as unified communications as a service or UCaaS—for bringing together voice, text, messaging, video, conferencing, meetings, and more. With UCaaS, workers can seamlessly communicate over voice, instant messaging, and video from any device and location, improving worker productivity and effectiveness.
The market for cloud-based business telephony services is growing quickly. According to MZA’s 2018 Global Cloud/Hosted Business Telephony” analysis, end-user revenue is expected to grow to $10.4 billion by 2023, with the installed base of users almost doubling between 2018 and 2023.1