It’s easy to confuse the concept of the reliability of a cloud communications solution with the related—but different— concept of availability. Let’s try to simplify it. Let’s start with availability. Cloud software—despite many advances—isn’t quite perfect. Solution providers sometimes need to take solutions offline for short periods to do maintenance (sometimes known as a scheduled […]
Industry watchers and pundits all agree that in the cloud-versuspremises PBX debate, the cloud has won. Cloud-based “as a service” solutions are taking off as companies look to the cloud for their unified communications (UC), collaboration, and contact centre needs. Organisations of all sizes and across all verticals are choosing cloud-based unified communications—also known as […]
