With the launch of the RingCentral Video platform to unify collaboration across a modern business environment, ensuring secure and private communications is a top-of-mind concern for business users and IT professionals alike. RingCentral Video is a modern online meetings experience powered by the marketleading RingCentral unified communications platform. It combines high-quality video, audio, screen sharing, […]
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It’s easy to confuse the concept of the reliability of a cloud communications solution with the related—but different— concept of availability. Let’s try to simplify it. Let’s start with availability. Cloud software—despite many advances—isn’t quite perfect. Solution providers sometimes need to take solutions offline for short periods to do maintenance (sometimes known as a scheduled […]
The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and reactive aren’t the qualities you need to improve the customer experience. On the contrary, your organization needs to be agile and responsive to a changing […]
Industry watchers and pundits all agree that in the cloud-versuspremises PBX debate, the cloud has won. Cloud-based “as a service” solutions are taking off as companies look to the cloud for their unified communications (UC), collaboration, and contact centre needs. Organisations of all sizes and across all verticals are choosing cloud-based unified communications—also known as […]
The modern enterprise relies on an array of different tools to boost productivity, automate workflows, provide customer relationship management and support, and manage communications both internally and externally. A Harmon.ie survey of information workers reports that, on average, 74% of employees have at least five apps open at one time and 16% use more than […]